African Impact has suspended Volunteer, Internship, and Study Abroad Placements between 22 March and 30 May 2020
Due to unprecedented global travel restrictions as a result of the COVID-19 pandemic, African Impact has made the difficult but essential decision to suspend our Volunteer, Internship, and Study Abroad placements between 22 March and 30 May 2020, at which time we will re-assess the situation and make decisions accordingly.
We are taking this extraordinary measure to safeguard the health and well-being of our volunteers, staff, and most importantly, the vulnerable communities we work in.
There is some good news for our travelers though – rather than canceling trips entirely we are offering you the opportunity and flexibility to postpone your trip to a later date. This allows you to retain your booking and still have your life changing experience in Africa and allows us to preserve the continent’s people, wildlife, and economy in the long run.
This decision was not made lightly, and we sincerely thank you for your patience and understanding in these unprecedented and extremely difficult times. We will continue to keep you as informed as we can throughout this ever-changing situation. Please bear with us as we strategize internally with our team on how to best take this conversation forward.
Please take the time to carefully read through the FAQs below:
My placement has been suspended – now what?
If you have booked a volunteer or internship placement scheduled to start between 22 March and 30th May 2020, you will be given a future travel credit valued at 100% of the price paid for your placement, including optional activities and transfers booked directly through African Impact; excluding airfare and travel insurance.
Please note, due to these unprecedented circumstances, we are unable to offer a refund on suspended placements.
My placement is after the suspension date – what does that mean?
We will continue to monitor the situation and will be in touch with each traveler on a priority basis should our suspension period need to change due to global travel restrictions.
If your placement begins outside the suspension period and you no longer wish to travel, the below conditions will apply:
If it is 31-60 days in advance of your original travel date, you may change your destination, choose a later start date free of charge, or receive a future travel credit valued at 100% of the price paid for your volunteer or internship placement.
If it is 61 days (or more) in advance of your current travel date, you may cancel and hold your lifetime deposit on file or choose a later start date. If you have paid in full, you will receive a future travel credit valued at 100% of the price paid for your volunteer or internship placement.
Any placement postponements within 12 months of your original start date will be at the same fee as originally quoted/paid. If you are deferring beyond 12 months, any change in program fees will apply.
Your deposit and payments are the lifeblood of the community and conservation support our programs provide to vulnerable people and animals. Although our usual terms and conditions will no longer apply due to the nature of this crisis, we want to work with every individual and provide the most flexible opportunity possible so you can still come and make your impact on our beautiful African continent that relies so heavily on this support.
To this extent, we please ask that you as a participant can accommodate our request of not being able to offer a refund which will ensure the continued support of our work during this difficult time. We look forward to welcoming you to our projects in the near future and working together to make an impactful and everlasting change.
One of the most important ways we will overcome this threat we are facing globally is by working together and supporting one another. Hopefully, we will all come out the other side with a flourishing world where we are more caring, considerate, and accepting of the diversity we all bring to the various spheres of life.
How can you get in touch with us?
As a precautionary measure, our team at head office are all working remotely. The best way to contact us if you have any questions is by email. You may contact your Placement Manager, Destination Manager, or send an email to one of the email addresses below.
We will make every effort to get back to you as soon as possible.
The most important thing in the world right now is compassion and standing together as a global community to protect and watch out for each other in these uncertain times.