We’re creating amazing volunteer experiences in Africa, contributing to worthy causes and having fun doing it – want to join us?

Sales Specialist

Cape Town, South Africa

As an African Impact Sales Specialist, you will be responsible for the sales of a number of volunteer projects across Africa. The role is based in our ocean-front Cape Town office and forms part of a team who are responsible for creating the very best volunteer experiences on the planet.

We are a multi-award-winning volunteer travel organization and specialists in African volunteering. We’ve built, grown and developed our very own projects. We hire the most incredible people to make this happen and surround ourselves with inspiring human beings from every corner of the world.

We know volunteering can do even more, so join us, help us recruit volunteers and achieve more for communities and wildlife efforts across Africa.

Roles and Responsibilities


Converting Enquiries and Sales

You will need to:

  • Provide quick and professional engagement with volunteers via enquiries on our website and additional channels
  • Conduct the correct sales process to gain the highest conversion rate while ensuring a smooth and supported volunteer experience
  • Initiating telephone/Skype, SMS communication, followed with email to keep in touch with any potential bookings across the globe
  • Track enquiries efficiently with our CRM tool and work as a team with our administrative support, leaving all volunteers supported, engaged and fully prepared
  • Continuously build your knowledge and keep up to date with news on your projects so you are equipped to explain and describe the program to potential volunteers

 

Manage Bookings

You will need to:

  • Ensure all your sales material is up to date, of the highest caliber and illustrative of your projects
  • Be open to working on new sales methods as African Impact develop new markets and response messages
  • Work with the sales and marketing team to generate new ideas to promote your projects throughout the year
  • Have a working understanding of social media and the contribution to your sales promotion
  • Encourage all your volunteers to become Ambassadors, to promote African Impact in their home countries, and in turn, new volunteers
  • Work with the project teams to get the max bed nights for your destination
  • Continue to be the point of contact for any further questions or issues that may arise
  • Prepare the volunteers for their arrival – creating the right expectation, provide the necessary information and ensure all the right documents and information is in place before they travel
  • Track conversion rates (from enquiry to booking) and track against monthly target to help exceed these.
  • Work as a team with other Sales and Destination Managers to refer potential volunteers and help cover work when colleagues are sick or on leave

Required Experience and Skills


Only those that have previous experience and desire to succeed in this field should apply. A dedication for community and conservation development is a must, as well as ability to build rapport and great relationships with our volunteers and project teams.

Other requirements:

  • Proven track record and passion for sales
  • Strong selling skills with the right approach to sell an experience rather than a product
  • Ability to follow up numerous enquiries in good time, with a personable approach and good customer service
  • Ability to guide volunteers in the sales process and understand what’s correct for our volunteers when making decisions and dealing with issues
  • An understanding of the USA Market would be helpful
  • Passion for community and conservation development in Africa
  • Some experience in travel and understanding of why people volunteer
  • Organization and ability to delegate
  • Personable and can create strong relationships on projects and with distant team members
  • Ability to manage and involve others in resolving issues
  • Good communication – written and speaking
  • Able to travel to experience and keep up to date with our volunteer projects
  • Experience in using social media to create interest and updates on our projects

How To Apply


Please email Natascha at natascha@africanimpact.com with your CV and cover letter detailing why you think you are right for the job.  We are sorry that we cannot respond to all applicants.

Volunteer Coordinator

Livingstone, Zambia

We are looking for a fun, vibrant team player who has previously volunteered with African Impact to assist in the co-ordination of our Livingstone sport and teaching projects. You need to be great with people from all walks from life, really organized and have a lot of energy.

Your team of volunteers will be diverse with a range of nationalities, ages and backgrounds. You will be responsible for maintaining a positive vibe, helping them make the most out of their experience with us in Africa, from both a work and leisure perspective.

Roles and responsibilities:


Planning – to ensure people and projects are prepared in advance

  • Work in partnership with the Project Manager to understand the needs of the community and to ensure activities are right for the communities and for volunteers
  • Help volunteers prepare for activities through the Induction, the Buddy system and overseeing the first few days for all volunteers
  • Work with volunteers to plan, execute and review activities

 

Doing – day to day project involvement and reporting

  • Supervise volunteers by ensuring they know what to do, they are safe, they get work done and have fun!
  • Work with Project Manager on the task list for afternoon activities e.g. whoever is leading an afternoon activity knows which jobs need to be done in advance and can communicate to volunteers
  • Responsible for project tools and equipment – i.e. having enough tools, working with other staff and builders to plan ahead to ensure we have the right equipment for projects
  • Ensure any recording of data (e.g. No of students, reading club results etc.) is completed by volunteers
  • Organise and communicate daily activities for volunteers based on the weekly schedule
  • Assist with project inductions and getting volunteers settled into the activities
  • Help answer volunteers’ questions and resolve any issues they have
  • Be responsible for volunteers some weekends
  • Arrange social activities for volunteers some evenings
  • Support the Project Manager with tours for volunteers
  • Keep proof (receipts) for all expenditure and sales and provide a tracking spread sheet each week and for the whole month by the second day of the following month
  • Responsible for quality control of volunteer meals
  • Be part of the driving team to get volunteers to projects and occasional airport collections. (must hold a manual drivers licence).
  • Spend time to get to know and show an interest in all the volunteers
  • Be a role model for the volunteers in all of your actions and behaviours at all times
  • Building relationships with our community partners.
  • Developing new opportunities/relationships with the community

 

Our Foundation

  • Coordinate in house fundraisers
  • Deliver presentations about the charity
  • Support our foundation team
  • Actively promote our foundation to volunteers and with work them on fundraising opportunities

 

Reviewing – continuous improvement of project

  • Gather feedback from volunteers, ensure you speak to every volunteer in their final week and describe the importance of giving feedback
  • Work with Project Managers to improve projects and respond to feedback from volunteers
  • Ensure each volunteer completes an Indemnity Form on their first day and a Feedback Form before they leave

Required Experience and Skills


  • Previous volunteer experience with African Impact
  • A team player who’s interested in people, coaching and supporting volunteers
  • Self-motivated, flexible, independent, adaptable
  • You definitely love socialising with different types of people and mixed ages
  • The ability to respect and work with different cultures
  • A positive attitude Reliable and hard-working
  • Passionate about African Impact and sustainable development
  • A role model for volunteers and staff, representing the professionalism of African Impact at all times in both professional and personal conduct.
  • Drivers licence

 

 

Package inclusions:

Accommodation

3 meals per day – Monday to Friday

Visa

Stipend

Flights and medical insurance will be covered by yourself.

How To Apply


Please email Kath at kathleen@africanimpact.com with your CV and cover letter detailing why you think you are right for the job.

Teaching & Community Support Coordinator

Jambiani, Zanzibar

We are looking for an enthusiastic team player, passionate about sustainable volunteer travel and community engagement.

The Teaching and Community Support Project Coordinator will have strong interpersonal and organizational skills and have a proactive nature to be an essential member of the Teaching Project team.

They will be responsible for the day-to-day coordination of the project and actively seek to manage volunteers and ensure positive development and sustainability of the project.  This role requires someone who can set a positive example for all volunteers, with particular emphasis on community awareness and engagement.

Roles and responsibilities:


Project Coordination:

  • Lead the day-to-day running of the project with the other project and community coordinators
  • Leading volunteer preparation for lessons
  • Ensure the quality of teaching and lesson preparation is consistent and maintains a high standard at all times
  • Constant communication to the team about any issues or project challenges
  • Working to actively create a positive team environment
  • Identify areas of project development and work with the team to ensure sustainability of the project
  • Ensure rationale behind all project-related decisions is understood by everyone involved

 

Volunteer Leadership:

  • Facilitate volunteer orientation and participation in the project
  • Effectively communicate goals and reasoning behind cultural guidelines to volunteers
  • Ensuring volunteers know: when/where/what they are doing and adhere to schedule – punctuality, project goals
  • Answering volunteer questions and resolving issues
  • Create a positive volunteer atmosphere – present, enthusiastic and engaged
  • Organizing daily/weekly schedule for all volunteers
  • Ensuring volunteers adhere to project rules
  • Effectively manage and support volunteers who require more attention

 

Community Engagement:

  • Maintain positive relationships with local staff, students, teachers and community members
  • Support and guide all local project members of staff to reach their goals and potential
  • Develop an understanding of the culture within the local community
  • Spend time in the community building relationships and assist volunteers transitioning into life in Jambiani
  • Be a champion of our cultural guidelines to upkeep African Impact’s reputation with the community
  • Respond quickly and directly to community needs – implement projects to support their requirements

 

Administration and Correspondence

  • Contribute to the running of social media
  • Contribute to the weekly production of weekly project reports
  • Organize local meal with nursery teachers directly
  • Collating weekly, monthly and quarterly teaching project statistics
  • Organize volunteers’ verbal and online feedback surveys before their departure
  • Create reports to effectively communicate specific projects developments to distribute across African Impact

 

African Impact Foundation:

  • Coordinate in house weekly fundraisers
  • Assist the team in creating and delivering monthly fundraisers
  • Deliver presentations about our Foundation and run our merchandise shop

Required Experience and Skills


  • Previous volunteer experience with African Impact preferred
  • A team player who’s interested in people, coaching and supporting volunteers
  • The ability to respect and work with different cultures
  • A passion to work on community-based initiatives with a focus on empowering learners
  • Self-motivated, flexible, independent, adaptable
  • You definitely love socializing with different types of people and mixed ages
  • A positive attitude, reliable and hard-working
  • Passionate about African Impact and sustainable development
  • A role model for volunteers and staff, representing the professionalism of African Impact at all times in both professional and personal conduct

 

 

Package inclusions:

Accommodation

3 meals per day

Visa

Stipend

Flights and medical insurance will be covered by yourself.

How To Apply


Please email Lisa at lisa@africanimpact.com and Tess at tess@africanimpact.com with your CV and cover letter detailing why you think you are right for the job. We are sorry that we cannot respond to all applicants.