For over 15 years, African Impact has been operating volunteer projects, internships, and study abroad programs in 10 countries across Africa. We develop volunteer projects, internships, and study abroad programs hand in hand with local communities to ensure the work we do meets the needs of the communities and contributes to long term, sustainable change. We work in collaboration with local NGOs, schools, hospitals, clinics, women’s groups, and organizations across the continent and offer support through volunteer assistance and, in some cases, donations and fundraising from our charity organization, the African Impact Foundation.

Want to join us on our mission? Keep on reading.

Working at African Impact is one of the most rewarding career experiences I've ever had. I'm part of a dynamic team that works hard to shape the future of international student experiences while also creating positive impact. The depth of personal and professional development I've had since starting at African Impact has been phenomenal.

Amanda HawkerStudy Abroad Product & Operations Manager

African Impact is all about our people and the passion they have for experiential travel and making a real difference. We are serious about doing meaningful work but also know how to have fun. We love our planet and love offering once-in-a-lifetime experiences to others who love our planet. Overall, we are a vibrant and inclusive organization trying to find common good in the world.

Andrew ProcterManaging Director

Development should not be limited to charity, but should be seen through professionalizing our impact on the world through skill, experience, and mindfulness. Joining our team creates the ability to explore personal development, skills, and really know the impact our work has on our global community as Global Citizens.

Ronel StevensHead of Study Abroad

At African Impact, I’m offered a space to grow as a professional and thrive as an individual. Having a strong company culture where everyone comes together across the continent with a shared goal is incredibly special and is shown in our work. I feel excited to come to work every day.

Jessica BostockJunior Marketing Manager

Manager of Zambian Projects

The Nitty Gritty

  • Where: Livingstone, Zambia

Volunteer and Intern Experience

Volunteer and Intern Experience

  • Welcome new volunteers and interns, creating an impressive first week to get them settled, feel at home and integrate with everyone in the house.
  • Prepare volunteers for their volunteer activities from a practical and emotional point of view, and check in with them regularly to ensure their time on projects is going well.
  • Ensure interns have learning objectives and activities on project that link to their placement objectives (work alongside intern supervisor)
  • Manage your project team which will consist of knowledgeable local team members and international team members.
  • Plan group bookings to ensure logistics and activities are lined up are run smoothly to provide an outstanding experience.
  • Engage volunteers on our long-term objectives and how we approach and measure our social development and conservation programs to ensure they are impactful.
  • Create an offer of great travel experiences for volunteers at weekends so they see the best of what your location has to offer.
  • Manage major issues and incidents, with the support of the Head of Projects when needed.
  • Work with Sales and Marketing to ensure our literature and social media platforms are up to date and reflective of our projects so the right expectations are set.

Project Partnerships and Development

Project Partnerships and Development

  • Build and nurture important community and conservation partner relationships so we ensure our work is focussing on the right things and making an impact
  • Ensure new projects are planned and approached in a sustainable way that works well with the community and volunteers
  • Continuously look for opportunities to grow the business through expanding the existing projects and developing new ideas e.g. one of our new projects focuses on plastic & waste.
  • Learn and work with the local culture and practices and enjoy learning a new language  (or at least some words to get by)

African Impact Foundation

African Impact Foundation

Our Foundation is a close partner with African Impact and is there to enhance our impact from volunteer activities by funding skills and physical resources.  Both organisations work towards the same goal – African Impact helps achieve the goal through effort and our Foundation help achieve the goal through funding.

  • Manage and create new Foundation projects with the support of the Project Development Manager from the Foundation Team.
  • Work in partnership with the Fundraising Manager to agree fundraising targets and make plans with your teams to meet or exceed targets.
  • Track donations from donors, the expenditure of those donations and provide monthly reports to our African Impact Foundation.
  • Report progress of Foundation projects by measuring progress and completing a quarterly report.
  • Manage your African Impact Foundation Interns to support your work and dreams for your projects.
  • Encourage and inspire staff, interns, volunteers and local businesses to get involved with the Foundation through using their influence and contacts.

Finance and Operations

Finance and Operations

  • Agree budgets and review expenses to ensure they are tracked and controlled tightly by you and the team.
  • Manage the cash on the ground and track all expenses
  • Communicate well with the Finance team who are responsible for bank accounts, book keeping & returns, all financial records, staff wages and bill payments
  • Grow your revenue through add on experiences such as tours, merchandise etc
  • Recruit and attract the right team to support your projects and look after our volunteers and partner relationships.
  • Manage your team’s performance by setting and monitor objectives as part of regular reviews and updates.
  • Ensure African Impact is functioning legally and in-line with labour department’s requirements (this differs in each country) and in line with any company policy.
  • Ensure company assets are managed and looked after e.g. vehicles, computers, furniture.
  • Attend monthly updates with Head of Projects in the form of a structured report and SKYPE discussions plus bi-weekly catch ups

Essential Experience and Skills

Essential Experience and Skills

  1. Ability to communicate at all levels and with different cultures and backgrounds
  2. Ability to manage people and get the best out of them through encouragement, coaching and clear objectives
  3. Can identify opportunities to develop our projects or create new ones, get them agreed and work with others to bring ideas to life
  4. Financial budgeting and tracking skills are essential
  5. Some volunteering experience or worked in a culturally sensitive environment to understand the dynamics of the local culture and different cultures from our volunteers
  6. Organised, able to juggle tasks and is comfortable to delegate
  7. Work to tight deadlines under pressure and reorganise priorities when needed
  8. Ability to stay calm in the case of incidents and think through logical next steps, communication requirements  and deal with confidential information and  situations
  9. Passion for community development and/or conservation
  10. Confident driver for manual vehicles
  11. Must hold University Qualification & be able to provide certificate/copy of degree (for visa purposes)

Package Inclusions

Package Inclusions

  • Accommodation
  • 3 meals per day – Monday to Friday
  • Visa
  • Monthly stipend
  • Travel/medical insurance (capped)

Flights and items of a personal nature to be covered by yourself

Job Description

As Manager your role will have 3 key areas.  Firstly, to create amazing experiences for volunteers to immerse themselves in a new culture, explore a new place and be part of long term, meaningful volunteer activities.  Along with this you will manage relationships with community and conservation partners, so our volunteer and funding efforts create progressive change and impact.  Thirdly, it’s important each of our projects are financially sustainable so we can continue to play our part in making the world a little better for the long term.

How Do I Apply?

If you feel you have the passion, energy and experience described above, then please send us your CV, cover letter and copy of your qualification.

Please use job reference Manager of Zambian Projects as the subject line.

Sales Manager in Responsible Travel

The Nitty Gritty

  • Where: Muizenberg, Cape Town, South Africa
  • Type: Full-time position
  • Reports to: Marketing Director
  • Salary: R25,000 per month

Skills and Experience

Skills and Experience

Essential

  • Minimum of 5 years of sales experience in the International responsible travel industry
  • At least 2 years experience of managing a team of sales consultants
  • Coaching and approachable leadership style, with various approaches to manage team members from different countries and cultures
  • Experienced in using a CRM tool to manage the sales funnel
  • Involvement in the relationship between Sales and Marketing to create leads and convert sales
  • Strong use of data, stats and measures to track and report KPI performance in a clear and simple way
  • Strong analysis skills to track weaknesses in the sales funnel as a whole or for specific products
  • Collaborative approach to problem solving, continuous improvement and business development
  • Passion for creating experiences that result in positive change through travel
  • Can work in South Africa in a permanent role based in Cape Town
  • Available to travel and stay away from home for visits to projects or conferences.

Good to have

  • Marketing experience in understanding customer desires, navigation and taking action towards a sale.
  • Have volunteered and understand the different motivations for volunteers and intern experiences.

Own the direct sales funnel from enquiry to customer arrival

Own the direct sales funnel from enquiry to customer arrival

  • Accountable for all direct African Impact enquiries, ensuring the team is meeting standards of response and using the relevant systems and processes to manage each enquiry.
  • Build knowledge of our products and experiences to be able to advise, sell and input into product development.
  • Track and report all enquiries through the sales funnel so trends, patterns and improvements can be tracked and analysed and KPI’s can be measured.
  • Review cold and warm leads and agree how to manage the next step and follow up in the most appropriate way for a potential sale in the future.
  • Gather and analyse customer wants and needs through your team to assist in shaping product development and input into marketing focus.

Prepare customers and project teams for arrival

Prepare customers and project teams for arrival

  • Accountable for the collation of all customer data prior to arrival to ensure projects are prepared in good time of arrival.
  • Manage the admin team who capture, sort and share customer data ensuring accuracy and correct processes are followed.
  • Support the admin team in preparing our customers and agents before their arrival in setting correct expectations, answering questions and dealing with arrival changes and issues.
  • Manage any issues, non arrivals and changes to bookings that require specific attention ensuring consistency, alignment with T&C’s and Directors’ input when required.
  • Own policies related to our booking process e.g. police checks, and changes to expectations e.g. change of project accommodation, are managed in the correct way with our customers.
  • Work with project teams to ensure they are prepared to start new products as per the expectations set in the sales process with our customers and agents.
  • Own feedback scores and actions from customers related to pre booking experience.
  • Work with the Finance team on Sales Team finances including reconciling bookings across reporting, team bonuses and chasing debtors.

Report and review sales performance linked to KPI’s

Report and review sales performance linked to KPI’s

  • Regularly monitor and track measures and stats to demonstrate sales performance against forecast and budget, using the CRM tool as a repository for all sales funnel information.
  • Analyse KPI performance with suggestions for actions and improvements where targets are not being achieved.
  • Input into the marketing and sales focus areas to improve performance of specific products, project locations and new products
  • Work together with project teams and marketing to keep all project descriptions up to date and action areas of improvement to increase sales.

Manage the complaints and incidents process

Manage the complaints and incidents process

  • Own the process in how we deal with complaints and incidents that affect our customers, showing empathy, fairness and compliance to booking T&C’s, getting guidance from the Executive Management Team (EMT) when required.
  • Communicate complaints and changes to relevant parties ensuring all required people are in the loop.
  • Manage relations and communication with other parties involved in complaints or incidents e.g. parents, Embassies, 3rdparty partners, agents etc.

Lead the Sales and Admin team

Lead the Sales and Admin team

  • Manage a team of 6 people – Sales team (Destination specialists) and Sales Administrators .
  • Coach and train the team on continuously improving skills, approach and process to look at every opportunity to increase sales conversions, revenue and reduce cancellations
  • Set and track individual objectives with the team and manage performance or develop team members as required.
  • Create a healthy team vibe, with a good balance of competitive sales spirit, sharing success and celebrating targets.

Reward Package

Reward Package

  • R25,000 basic salary per month
  • Quarterly bonus based on performance of objectives – up to 15% of basic salary (starts after 3-month probation)
  • Medical insurance cover up to the value of R1,808 per month (starts after 3 months probation)
  • 22 days leave
Job Description

This role will drive and lead our sales function for African Impact volunteer travel and internships. With a close relationship with the Marketing team, this role will also be involved in increasing quality leads, input into product development, understand customer wants and needs to build an awareness of the industry and of the competition.

The key 4 areas of responsibility are leading the sales team, ownership of the sales funnel from enquiry arrival, ensure projects and customers are prepared for arrival, report and review sales performance through KPI’s and confidently manage customer complaints and incidents when required. This role requires a coaching leadership style with strong sales knowledge and experience. An understanding of volunteer and intern travel or responsible travel is essential to engage our customers and input into product development. Linking the sales and marketing funnel and being able to analyze the customer journey is also key to this role.

How Do I Apply?

Download PDF version of job description and roles HERE

Please include your CV and covering letter in your application.

Please use job reference Sales Manager in Responsible Travel as the subject line.

Sales Manager for Study Abroad Groups

The Nitty Gritty

  • Where: Muizenberg, Cape Town, South Africa
  • Type: Full-time position
  • Reports to: Head of Study Abroad
  • Salary: R22,000 to R25,000 per month

Skills and Experience

Skills and Experience

Essential

  • Inter-cultural sensitivity.
  • Responsive and can have quick turnaround on enquiries, communication and proposals
  • Experience in American Study Abroad or international responsible travel
  • Understanding of American academic structure and universities
  • Relationship building, nurturing and relevant communication approach with study abroad customers
  • Experience of cultural differences and needs, especially for American customers
  • Can work in South Africa in a permanent role based in Cape Town
  • Available to travel and stay away from home for up to a few weeks at a time

Good to have

  • Passion for experiential learning
  • Have worked in International Higher Education in any capacity- design, implementation and coordination.
  • Have studied abroad themselves and understand how it fits into international study.
  • Passion for creating positive change through travel

Lead the sales funnel from enquiry through to booking

Lead the sales funnel from enquiry through to booking

  • Take ownership of all study abroad enquiries, keeping the team aware of all leads and conversations and agreeing next steps.
  • Build knowledge on the products and experiences to gain confidence and set correct expectations through the sales process
  • Track and report all enquiries through the sales funnel so trends, patterns and improvements can be tracked and analysed and KPI’s can be measured.
  • Review cold and warm leads and agree how to manage the next step and follow up in the most appropriate way for a potential partnership or sale in the future.
  • Analyse enquiries to become the market research forefront of customers wants and needs

Create strong proposals

Create strong proposals

  • Based on each enquiry, produce a proposal to match the criteria required, with information on the outline program, price, policies, safety and learnings
  • Continuously improve our proposals as part of building confidence, reputation and setting expectations with each study abroad partner we work with.
  • Making sure that proposals are customizable and remain innovative, which shows an understanding of our clientele.

Build and nurture relationships and potential Study Abroad partners

Build and nurture relationships and potential Study Abroad partners

  • Represent study abroad at conferences and trade shows to build our presence in the study abroad arena.
  • Network and build relationships with people from universities to understand their needs and build trust and reputation as a provider.
  • Be curious and learn about university courses, developments in study abroad and competitors to understand the industry and position ourselves with the right language and posture as a niche service provider of choice.

Involvement in product development

Involvement in product development

  • Advise on product development and marketing ideas to optimise sales
  • Build relationships with project teams to improve product and get feedback on what work well and where we can improve
  • Input into feedback and review processes of products with the team

Remuneration Package

Remuneration Package

  • Basic salary range between R22,000 – R25,000 per month (depending on experience)
  • Quarterly bonus up to 15% of basic, based on performance and achievement of agreed objectives (starts after 3 months probation)
  • Annual bonus based on overall performance and profit of Study Abroad
  • Medical Aid benefit of up to R1,808 per month (starts after 3 months probation)
  • 22 days leave per annum
Job Description

This role will drive our sales and building the trust and reputation for African Impact Study Abroad to become a prime option for university partners wanting to do Study Abroad in Africa. The key 4 areas of responsibility are leading the sales funnel, creating strong and competitive proposals, building and nurturing customer relationships and involvement in product development, it is a key role as we grow this area of our business. This role requires a person to collaborate closely with team members and also understand sales in the experiential and travel context. A strong understanding of American study abroad and universities is important, as this is our main customer and help us shape the right products.

This role reports to the Head of Study Abroad and is based in Cape Town, South Africa. Applicants must be able to work in South Africa if they are not a South African citizen.

How Do I Apply?

Download PDF version of job description and roles HERE

Please include your CV and covering letter in your application.

Please use job reference Sales Manager for Study Abroad Groups as the subject line.

General Manager - Southern Africa

The Nitty Gritty

  • Where: Muizenberg, Cape Town, South Africa
  • Type: Full-time position
  • Reports to: Head of Projects
  • Salary: $2,250 / R35,000

Skills and Experience

Skills and Experience

Essential

  1. Hospitality and tourism development experience of 5 years in a responsible travel environment.
  2. Have led teams to deliver great travel experiences and create a homely environment for guests.
  3. Creative in developing ideas in travel, social development and conservation – ideas that are responsible and profitable.
  4. Passionate about responsible travel and a desire to provide life changing experiential experiences for our volunteers, interns, groups and guests.
  5. Strong project management skills to deliver new products through from start to completion.
  6. Good grasp of social development through volunteering and funding – creating change together with communities in a sustainable way and how to measure it.
  7. Business skills and appreciation of finance, operations, reporting, M&E data collection, people management.
  8. Collaboration, encouragement, leading by example and appreciation of cultural differences as an approach to working every day.
  9. Ability to lead teams from culturally diverse backgrounds
  10. Comfortable leading teams remotely through skype, calls and emails and other means and happy to travel between projects.

Good to have

  1. Knowledge and experience in volunteering.
  2. Interest in the cultures and social development / conservation in Africa.
  3. Passion in a specific area of development – Conservation, Education, Health or Gender Equality.

Lead Project Teams in Southern Africa so they continuously deliver meaningful experiences to volunteers, interns and groups.

Lead Project Teams in Southern Africa so they continuously deliver meaningful experiences to volunteers, interns and groups.

  • Guide Project Managers to create a welcome, warm space for all our volunteers, interns and groups to have as their base for their stay.
  • Coach and support Project Managers on delivering meaningful activities and long-term impact objectives that work in the right way for volunteers, interns and groups.
  • Lead the Operations Managers to keep all our accommodation, vehicles, food quality, insurances, safety, airport pickups and day to day needs running smoothly and to the expected standards.
  • Ensure project teams are arranging out of project activities and experiences for our guests – at weekends, some evenings – creating delight!
  • Work with Project Manager and Head of projects to deal with complaints or feelings of a downward spiral at a project.

Develop and grow new products to increase our income and impact

Develop and grow new products to increase our income and impact

  • Work with Head of Projects and Head of Study Abroad in the office and Project teams to define and shape new experiences in agreed timescales.
  • Explore development opportunities in your area to continuously look for opportunities for projects or business to grow and develop.
  • Lead business development implementation to agreed plans with Head of Projects, Sales and Marketing.
  • Work closely with the Project teams to ensure they are ready and prepared to start a new project before our first arrival.
  • Monitor the success and make changes to iron out any teething problems.
  • Review new products with the Product Development Manager and Head of Projects each quarter.

Coach and support Project Managers on standards for finance, people management, company policies, recruitment and needs of volunteers, interns and Study Abroad.

Coach and support Project Managers on standards for finance, people management, company policies, recruitment and needs of volunteers, interns and Study Abroad.

  • Induct and coach new Managers through each aspect of their role – volunteer experience, community relations and business aspects (finance, HR, Child Protection Policy, Anti-discrimination policy and managing their team)
  • Assist in issues that arise within the team referring to our HR support for advice and agreement of next steps dependant on local employment law.
  • Assist with any disciplinary situations with guidance from HR Support.
  • Celebrate team efforts and achievements with teams at key time of the year
  • Together with the Product Support Manager, lead the team to review and analyse feedback to then create feedback plans for any areas of improvement.
  • With support from Internship Supervisor, coach Project Managers on setting clear objectives and mentorship of interns.
  • With support from Study Abroad, coach Project Managers and Study Abroad co-ordinators on creating experiences for Study Abroad products and groups

Measure our impact from volunteering, interns, groups and our Foundation (funding) to ensure our programs are meeting development goals

Measure our impact from volunteering, interns, groups and our Foundation (funding) to ensure our programs are meeting development goals

  • Working with the Monitoring and Evaluation (M&E) Practitioner, Foundation Impact Manager and Project Manager, agree long term objectives for each of our projects (what change do we want to see)
  • Work with the M&E Practitioner to coach and oversee regular reporting from projects on measuring the impact of volunteer activities and the Foundation so we are capturing data and stories that demonstrates our impact.

Lead Foundation project plans and development of new programs

Lead Foundation project plans and development of new programs

  • Together with the Impact Manager, coach Project Managers on assessing new projects for our Foundation and getting approval from the Foundation Director / Board.
  • Support Project Managers on implementation, ensuring good progress is made or barriers are worked on.
  • Keep track of fundraising targets for each project and agree next steps where there are shortfalls.
  • Coach project teams on how our Foundation compliments our work with volunteers, interns and groups.
  • Encourage all team members to be passionate ambassadors for Our Foundation through on the ground engagement, attendance at fundraising events, support with fundraising campaigns etc

Define the annual Budget for your region and monitor throughout the year to ensure budgets are met

Define the annual Budget for your region and monitor throughout the year to ensure budgets are met

Rewards Package

Rewards Package

  • $2,250 / R35,000 basic salary
  • Structured annual bonus based on gross profit of projects in portfolio – will be pro-rata from start date.
  • Medical insurance after 3 months.
  • 22 days leave per annum
Job Description

This is a new role as part of our growth and commitment to provide high quality Volunteer, Intern and Study Abroad travel experiences.  An important part of the role is leading and coaching the 3 Project Managers at each of the Southern African locations – Cape Town and St Lucia in South Africa, and Livingstone in Zambia – to deliver great experiences and create new responsible travel products to grow each location.  Together with this, the measuring of our impact and overseeing our Foundation programs means the role requires a strong responsible travel interest and passion for social development.

The role reports to the Head of Projects and will be based in Cape Town, with regular travel between the other locations.

How Do I Apply?

Download PDF version of job description and roles HERE

Please include your CV and covering letter in your application.

Please use job reference General Manager – Southern Africa as the subject line.

Sales Specialist for African Impact

The Nitty Gritty

  • Where: Muizenberg, Cape Town, South Africa
  • Type: Full-time position
  • Reports to: Sales Manager
  • Salary: $600 excl. commission

Skills and Experience

Skills and Experience

Only those that have previous experience in sales and working with International people that want to discover parts of Africa and desire to succeed in this field should apply. A dedication for community and conservation development is a must, as well as ability to build rapport and great relationships with our volunteers and project teams.

Other requirements:

  •  Proven track record and passion for sales
  • Strong selling skills with the right approach to sell an experience rather than a product
  • Ability to follow up numerous enquiries in good time, with a personable approach and good customer service
  • Ability to guide volunteers in the sales process and understand what’s correct for our volunteers when making decisions and dealing with issues
  • An understanding of the USA Market would be helpful
  • Passion for community and conservation development in Africa
  • Some experience in travel and understanding of why people volunteer
  • Organization and ability to delegate
  • Personable and can create strong relationships on projects and with distant team members
  • Ability to manage and involve others in resolving issues
  • Good communication – written and speaking
  • Able to travel to experience and keep up to date with our volunteer projects
  • Experience in using social media to create interest and updates on our projects

Converting Sales Enquiries

Converting Sales Enquiries

  • Provide quick and professional engagement with volunteers via enquiries on our website and additional channels
  • Conduct the correct sales process to gain the highest conversion rate while ensuring a smooth and supported volunteer experience
  • Initiating telephone/Skype, SMS communication, followed with email to keep in touch with any potential bookings across the globe
  • Track enquiries efficiently with our CRM tool and work as a team with our administrative support, leaving all volunteers supported, engaged and fully prepared
  • Continuously build your knowledge and keep up to date with news on your projects so you are equipped to explain and describe the program to potential volunteers

Managing Bookings

Managing Bookings

  • Ensure all your sales material is up to date, of the highest caliber and illustrative of your projects
  • Be open to working on new sales methods as African Impact develop new markets and response messages
  • Work with the sales and marketing team to generate new ideas to promote your projects throughout the year
  • Have a working understanding of social media and the contribution to your sales promotion
  • Encourage all your volunteers to become Ambassadors, to promote African Impact in their home countries, and in turn, new volunteers
  • Work with the project teams to get the max bed nights for your destination
  • Continue to be the point of contact for any further questions or issues that may arise
  • Prepare the volunteers for their arrival – creating the right expectation, provide the necessary information and ensure all the right documents and information is in place before they travel
  • Track conversion rates (from enquiry to booking) and track against monthly target to help exceed these.
  • Work as a team with other Sales and Destination Managers to refer potential volunteers and help cover work when colleagues are sick or on leave

Remuneration Package

Remuneration Package

  • Basic salary of $600 per month
  • Commission, based on performance and achievement of agreed objectives
  • Medical Aid benefit of up to R1,808 per month (starts after 3 months probation)
  • 20 days leave per annum
Job Description

As an African Impact Sales Specialist, you will be responsible for the sales of several volunteer /internship programs across Eastern and Southern Africa. The role is based in our ocean-front Head Office in Cape Town, South Africa, and forms part of a team who are responsible for creating the very best volunteer and internship experiences.

As a multi-award-winning volunteer travel organization, and being specialists in volunteering and internship placements, we’ve built, grown and developed our own sustainable projects together with communities and conservation organizations. We hire the most incredible people to make this happen and surround ourselves with inspiring human beings from every corner of the world.

We know volunteering can do even more, so join us, help us recruit volunteers and achieve more for communities and wildlife efforts across Africa.

How Do I Apply?

Please include your CV and covering letter in your application.

Please use job reference Sales Specialist for African Impact as the subject line.

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