THE AFRICAN IMPACT WAY
Effect of the COVID-19 Pandemic on African Impact’s Projects
Frequently Asked Questions:
We have put all of our projects into hibernation, while we wait for region specific restrictions to change. We have a duty of care to the communities we work in, our volunteers and our project teams and will only reopen when it is safe to do so. In the interim, we are working with local community members at each project location to continue providing assistance, where possible. Much of this work is being led by our charity – The African Impact Foundation. The focus at the moment is providing education on COVID-19 transmission and ensuring these communities have the knowledge and resources to protect themselves. To date, this has included the distribution of face masks, hygiene packs, clothing and nutritious meals to many of our beneficiaries. We have worked with several of our community partners for over 15 years and have created a strong bond and friendship with many individuals within these communities and will do everything we can to support them through these uncertain times.
African Impact is staying abreast of any developments in international travel and the border restrictions for each country – both where our projects are located and the countries, we receive volunteers from. We are reviewing options for reopening projects on a case-by-case basis, considering the social distancing policies being implemented by each local government, as well as the latest travel advisories, local health risks, and any travel restrictions.
At this stage, the situation in each country is changing constantly and we are therefore not able to provide certainty around project re-opening dates. We will however communicate dates as soon as we are able to.
Yes – tourism is vital to Africa’s people and economy and our community and conservation projects are already feeling the harsh effects of no volunteers. The people and wildlife we assist need your support now, more than ever. We are looking forward to a time when we can once again receive volunteers and we hope to see you out in the world soon, going on extraordinary adventures and making a genuine impact with us in Africa.
Read our latest blog about how we plan to keep our volunteers and the community we work with safe when we re-open.
Yes, we want to give you extra peace of mind during this difficult time. All bookings are now entirely flexible. If you need to change the date of your trip because of COVID-19, you can do so at no extra cost.
Our administrative team, based in Cape Town, are working remotely, and adhering to social distancing measures, the best way to contact us is by email. You may contact your Placement Manager, Destination Manager, or either of the email addresses below if you have any questions:
We will endeavour to get back to you as soon as possible.
Our Health and Safety Standards
Our local and international team members have been trained on new standards of cleanliness, as well as internationally recommended norms and behaviours.
A designated African Impact team member (Health Officer) will provide a thorough Induction and Orientation upon arrival. This will cover specific COVID-19 safety protocols, information and procedures.
All volunteers will be required to provide proof of having taken a COVID-19 test prior to joining a project (preferably within 72 hours of arrival). A test may be required by your country of residence, airline or at any airport you depart, transit through or arrive in.
The maximum number of volunteers allowed on our projects has been reduced to allow for adequate social distancing, both on projects and in the volunteer houses.
Sleeping and living arrangements within our volunteer houses have been adjusted to allow for adequate social distancing. It is possible to upgrade to a private room at some of our locations. If you would prefer this option please talk to your Destination Manager.
Everyone will be required to wear face masks (wherever possible), wash hands frequently with sanitizer or soap, and to respect social distancing at all times.
Alcohol-based hand sanitizer will always be available in the volunteer houses, in vehicles, and at project sites.
Our cleaning team have increased the frequency of disinfecting public areas, bedrooms, and bathrooms, as well as vehicles and project resources.
Our chefs follow strict health and safety guidelines during the preparation and presentation of meals.
Just as it takes a village to raise a child, it takes a community to reduce COVID-19 transmission. We are in this together and everyone needs to take personal responsibility for their own health as well as the safety of others. We truly value our travellers and know it is possible to make a valuable impact in a post-COVID-19 world.
Our health and safety policies and protocols will be reviewed continuously, in line with local and international best practices. Rest assured, our priority is the health and safety of all involved.
We challenge ourselves to never stop learning and consistently look at ways to improve so we can offer the most rewarding and unforgettable experiences. In light of COVID-19, questions specific to health and wellbeing have been added to our feedback forms to ensure we excel in this area. We want you to return home knowing you have made a difference, felt immersed in the beauty of Africa, and are in good health.