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Work for Us

Do great things!

We’re creating amazing volunteer experiences in Africa, contributing to worthy causes and having fun doing it – want to join us?

Marketing Executive - Southern Africa Location

If you are passionate about volunteering and responsible travel, and have a flair for creating marketing material with a desire to increase brand awareness, you could be the person we are looking for.

We are looking for a creative individual who is able to produce great sales and marketing material, with a desire to promote responsible travel, volunteering abroad, and help us push the horizons of what volunteering can achieve!

The Marketing Executive will work alongside a Destination Manager and the sales and marketing team, and will live on-site at various volunteer destinations throughout Southern Africa; moving between Cape Town, Livingstone, Kruger and our St Lucia projects. It’s imperative that the individual has a desire to experience project-life and be part of contributing to volunteer experience on the ground.

 

Roles and Responsibilities:

 

Creating Sales Material

 

  • You will be continuously building your knowledge on our volunteer projects and keeping up to date with news on your projects so that you are equipped to create material to best describe the program to potential volunteers.
  • You will work alongside your Destination Manager to evolve constantly new and exciting updates to be shared with the sales and marketing departments.
  • You’ll ensure that all material you create is correctly branded and of a high standard to align with our brand and help promote responsible travel.
  • You will help initiate ideas that the African Impact marketing team can use to promote the brand globally and encourage more enquires.

 

Manage your Destinations

 

  • You will ensure information about your projects is up to date and reflected well on the African Impact website and related websites.
  • You will be responsible for managing all documents related to your projects i.e. pre-departure information for volunteers, brochures for direct marketing, and other related documents.
  • You will read and respond to volunteer feedback with your Destination Manager, looking for good feedback to use for marketing and social media.
  • You will work closely with the Destination Manager and Social Media Manager on the social media plan for your projects, ensuring social media is used to create discussion, interest and generate leads.
  • You will work together with the Marketing team and Destination Manager on the best approach to help promote your destination.
  • You will encourage volunteers to engage in review sites and become Ambassadors for African Impact.

 

Manage Relationships

 

  • Living on site and through regular communication, you will need to build strong relationships with the project teams and volunteers you work with daily.
  • You will be expected to fully integrate with volunteers and spend as much time as possible on project, ensuring that you support project teams at all times.
  • You will work as a team with other Sales and Destination Managers to refer potential volunteers and help cover work when colleagues are sick or on leave.

 

 

Experience and Skills

 

  • You must have an ability to create marketing material needed to support social media, which shows great volunteer experience and impacts made. This will include blogs, video content, photographs and other ad-hoc requests.
  • Passion for community and conservation development in Africa is a must.
  • Some experience in travel and understanding why people volunteer abroad is essential.
  • Organization skills and ability to act quickly under pressure is important.
  • You must be personable and can create strong relationships with volunteers on projects and with distant team members.
  • You should be able to manage, and involve others, in resolving issues.
  • Good communication skills are essential, with a high level of written and spoken English. A second European language would be a benefit.
  • You must be able to travel to experience and keep up to date with our volunteer projects across Southern Africa.
  • Experience in using social media to create interest and updates on our projects is essential.

 

 

Salary Details

Basic salary - to include all accommodation and food with base pay.

With commission and performance related bonus, you will have an expected average income of $500 per month.

Extra contribution to travel/medical of $690 per year.

20 days leave per annum.

 

 

How to Apply

Please send your CV to Natascha Gibson (natascha@africanimpact.com) with a covering letter of why you would be most suited for this role.

Sales Specialist - Cape Town

You will be responsible for the sales of a number of volunteer projects which are based across Africa. The role will be based in our Cape Town office, as part of a team responsible in creating the best volunteer experience in Africa and the world.

The position requires a passion and strong proven track record in sales skills, an ability to convert, and a desire to exceed targets and deliver a professional service to all our customers with an appreciation of volunteering and why people do so. Only those that have previous experience and desire to succeed in this field should apply. A dedication for community and conservation development, building rapport with potential volunteers and good relations with the teams at the projects, is a must.

This role is especially rewarding as it involves selling award-winning international volunteer projects with an organization recognized as leaders within the industry. We are a team of dedicated and professional global people, who offer growth for the right person within the company.

 

 Roles and Responsibilities

 Converting Sales Enquiries

 You will need to:

  •  Provide quick and professional engagement with volunteers via enquiries on our website and additional channels
  • Conduct the correct sales process to gain the highest conversion rate while ensuring a smooth and supported volunteer experience
  • Initiating telephone/Skype, SMS communication, followed with email to keep in touch with any potential bookings across the globe
  • Track enquiries efficiently with our CRM tool and work as a team with our administrative support, leaving all volunteers supported, engaged and fully prepared
  • Continuously build your knowledge and keep up to date with news on your projects so you are equipped to explain and describe the program to potential volunteers

 

 Manage bookings

 You will need to:

  •  Ensure all your sales material is up to date, of the highest caliber and illustrative of your projects
  • Be open to working on new sales methods as African Impact develop new markets and response messages
  • Work with the sales and marketing team to generate new ideas to promote your projects throughout the year
  • Have a working understanding of social media and the contribution to your sales promotion
  • Encourage all your volunteers to become Ambassadors, to promote African Impact in their home countries, and in turn, new volunteers
  • Work with the project teams to get the max bed nights for your destination
  • Continue to be the point of contact for any further questions or issues that may arise
  • Prepare the volunteers for their arrival - creating the right expectation, provide the necessary information and ensure all the right documents and information is in place before they travel
  • Track conversion rates (from enquiry to booking) and track against monthly target to help exceed these.
  • Work as a team with other Sales and Destination Managers to refer potential volunteers and help cover work when colleagues are sick or on leave

 

 

Experience and skills

  •  Strong selling skills with the right approach to sell an experience rather than a product
  • Ability to follow up numerous enquiries in good time and with a personable approach and good customer service
  • Ability to guide volunteers in the sales process and understand what’s correct for our customers (volunteers) when making decisions and dealing with issues
  • An understanding of the USA Market would be helpful
  • Passion for community and conservation development in Africa
  • Some experience in travel and understanding of why people volunteer
  • Organization and ability to delegate
  • Personable and can create strong relationships on projects and with distant teams members
  • Ability to manage and involve others in resolving issues
  • Good communication - written and speaking
  • Able to travel to experience and keep up to date with our volunteer projects
  • Experience in using social media to create interest and updates on our projects

 

 

Salary Details

With commission and performance related bonus, expected average of $1,400 per month.

20 days leave per annum.

Please note, you will need to cover the cost of your flights to Cape Town, however, we will support all visa related expenses.

 

Please send CV and covering letter to natascha@africanimpact.com.

Education Coordinator - Zanzibar, Tanzania

We are looking for an enthusiastic individual who is passionate about volunteering, community engagement and education to join our team in Zanzibar as an Education Coordinator! The primary responsibilities will be ensuring the quality of the project is maintained, areas for development identified, creating a positive atmosphere and acting as the main point of contact for volunteer questions and issues. This role requires someone with a desire to contribute to volunteer experience and community engagement in one of the most beautiful places in the world. We are looking for someone who has strong communication and organisation skills, ability to motivate people, willingness to work well in a team and dedicated to ensuring the long-term sustainability of the project.

 

Responsibilities:

 

Project co-ordination:

  • Supporting the project manager with the day-to-day running of the project
  • Ensure the quality of teaching and lesson preparation is consistent and maintains a high standard
  • Communicating to the project manager any issues that require immediate attention
  • Highlighting rule breaches to the project manager
  • Leading volunteer preparation for lessons
  • Working to actively create a positive team environment
  • Identify areas of possible project development

 

Volunteer leadership:

  • Working with project managers to facilitate volunteer orientation and participation in the project
  • Effectively communicate goals and reasoning behind cultural guidelines to volunteers
  • Ensuring volunteers know: when/where/what they are doing and adhere to schedule – punctuality, project goals
  • Answering volunteer questions and resolving issues
  • Create a positive volunteer atmosphere - present, enthusiastic and engaged
  • Organising daily/weekly schedule for all volunteers
  • Ensuring volunteers adhere to project rules

 

Community engagement:

  • Maintain positive relationships with local staff, students, teachers and community members
  • Support and guide the local co-ordinator to reach their goals
  • Develop an understanding of the culture within the local community
  • Be a champion of our cultural guidelines to upkeep African Impact’s reputation with the community

 

Administration and Correspondence

  • Assist project managers in coordinating departures of volunteers
  • Assisting the project manager in the running of social media
  • Producing weekly project reports
  • Organising local meal with teachers directly
  • Collating weekly and monthly teaching project stats
  • Keeping track of your petty cash spend
  • Organising volunteers to fill out feedback survey before their departure

 

Charity fundraising:

  • Co-ordinate in house weekly fundraisers
  • Assist the team in creating and delivering monthly fundraisers
  • Deliver presentations about THAF and run the THAF merchandise shop 

 

Benefits:

  • Accommodation/Food/Water
  • $275 monthly living stipend
  • Volunteer visa provided by Impact Community

 

If you are interested in applying for the position please send you CV and cover letter to Tess Seward at jambiani@africanimpact.com by Wednesday 20th of September 2017.