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Work for Us

Do great things!

We’re creating amazing volunteer experiences in Africa, contributing to worthy causes and having fun doing it – want to join us?

Sales and Marketing Assistants - Closing Date 15 April 2017

Sales and Marketing Assistant for African Impact

Based in various African locations

Are you passionate about volunteering, have a flair for creating material that helps to promote volunteering, and understand the sales pipeline? You could be the person we are looking for.

We are looking for 4 assistants to join us on-site at various volunteer destinations that form part of our current portfolio in Southern and East Africa. Your role will provide essential sales, marketing and administration support to our Destination Managers.


The role requires:

  • The right balance of creativity to create great sales material to support a destination, and requires a consistent and high standard of service to support our dedicated sales team
  • The ability to provide the best possible information in the forms of blogs, Facebook posts, and other sales material
  • The building of good relationships with the teams at the projects and helping to prepare volunteers for their arrival on the projects
  • Someone with a strong clear understanding of the sales process who is able to give holiday cover and convert leads to bookings
  • Someone with a desire to experience project life and be part of contributing to volunteers’ experience.



Creating Sales Material

  • Continuously build your knowledge and keep up to date with news on your projects, so that you are equipped to create material to best describe the program to potential volunteers
  • Work with your Destination Manager to provide constantly new and exciting updates
  • Ensure that all material you create is correctly branded, professional and of a high standard
  • Help initiate ideas that the African Impact marketing team can use to promote the brand globally


Support and Manage Bookings

  • Once a Destination Manager has secured a volunteer placement, your role will ensure there is a smooth handover from Destination Manager to yourself. You need good admin skills, and to keep the volunteer as a priority at all times. It will require checking all details for travel, related visa material, and that pre-departure and arrival information is correct. It will also include tracking payments on our CRM tool
  • Continue to be the point of contact for any further questions or issues that may arise
  • Encourage volunteers to become carbon neutral (buy trees), or make a small donation to charity though our partners
  • Help prepare the volunteers for their arrival - creating the right expectation, providing the necessary information and ensure all the right documents and information for the project team are also correct


Manage your Destinations

  • Ensure information about your projects is up to date and reflected well on the African Impact website
  • Manage all documents related to your projects i.e. pre-departure information for volunteers and brochures for direct marketing
  • Read and respond to volunteer feedback with your Destination Manager, looking for good feedback to use for marketing or social media
  • Work with the Destination Manager and Social Media Manager on the social media plan for your projects, ensuring social media is used to create discussion, interest and a following of our programs
  • Work together with marketing and your Destination Manager on the best approach to create more focus and attention on your project to get more bookings (e.g. if booking numbers are lower than expected)
  • Encourage volunteers to engage in review sites and become Ambassadors for African Impact


Manage Relationships

  • Living on site, you will need to build strong relationships and have regular communication with the project team you work with
  • Integrate fully with volunteers and spend much time as possible on project, ensuring that you support project teams at all times
  • Work as a team with other Sales and Destination Managers to refer potential volunteers and help cover work when colleagues are sick or on leave


Experience and skills

  • Strong selling skills with the right approach to sell an experience rather than a product
  • Ability to create material needed to support social media. This is to include blogs, Facebook posts, material for videos, and material for stories of great volunteer experience and impacts made
  • A Passion for community and conservation development in Africa
  • Some experience in travel and an understanding of why people volunteer
  • Organizational skills and the ability to act quickly under pressure
  • Personable and can create strong relationships on projects and with distant team members
  • Ability to manage and involve others in resolving issues
  • Good communication - written and speaking (second European language would be a benefit)
  • Able to travel to experience and keep up to date with our volunteer projects
  • Experience in using social media to create interest and updates on volunteer projects


Salary Details

Basic salary to include all accommodation and food with base pay

With commission and performance-related bonus, expected average earnings of $300-400 per month

Extra contribution to travel/medical of $690 per year

20 days leave per annum


Please send your CV to natascha@africanimpact.com, with a covering letter of why you would be suited for this role. We have 4 general locations to fill, including South Africa, Zambia, Zimbabwe and East Africa, so please express an interest for a particular location if you have one.