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Work for Us

Do great things!

We’re creating amazing volunteer experiences in Africa, contributing to worthy causes and having fun doing it – want to join us?

Volunteer Manager - Victoria Falls, Zimbabwe

We are looking for a dedicated and passionate individual who will be responsible for the overall management of the Victoria Falls African Impact base to ensure the correct balance between volunteer experience, projects and business performance. This position would offer you the opportunity to work very closely with a dedicated project team, passionate project partners and amazing volunteers from all over the world. You will report to the Managing Director and Business Manager of Lion Encounter for all project development and team management and work closely with our partners at African Impact Head Office.

 

Detailed Responsibilities

 

Administration

  • Run and monitor social media for volunteer projects; coordinate with African Impact Head Office with regards to marketing materials (e.g. blogs, photographs)
  • Create weekly and monthly project and feedback reports to management
  • Ensure you have the right number of people to run your projects and operation being mindful of the peak months
  • Provide training and meet regularly with staff to encourage communication and maintain staff motivation
  • Grow revenue through booking tours for volunteers and encouraging merchandise sales

 

Volunteer Experience

  • Lead a team of coordinators to oversee all aspects of the volunteer experience in Victoria Falls
  • Run day-to-day scheduling and transport, manage tasks between staff and ensure day’s activities run smoothly
  • Manage all aspects of volunteer accommodation and meals (e.g. cleanliness of volunteer house, ensure dietary requirements are catered for)
  • Make the decision on how to implement changes based on volunteer feedback to drive continuous improvement
  • Responsible for managing emergency situations and major volunteer issues together with your coordinators
  • Manage any disciplinary issues based on our Code of Conduct
  • Ensure off-project volunteer experiences are facilitated by staff members and yourself including movie nights, evening outings, etc.

 

 

Projects

  • Manage and oversee all projects to ensure high quality experience for volunteers and data collection for reporting the impact that’s made on project
  • Ensure projects are planned and weekly schedule is balanced and coordinated for all volunteers and interns
  • Manage major project-related issues that may arise with project partners, staff or volunteers
  • Ensure your assets are managed and looked after e.g. vehicles, project equipment
  • Provide cover for Project/Volunteer Coordinators during times of sickness and leave
  • Any other tasks that management may require

 

Skills and characteristics

  • Strong administration qualities and organisational skills. Advanced knowledge of Microsoft Office Suite and social media platforms
  • Ability to remain self-motivated while working long hours
  • Excellent communication and interpersonal skills; ability to work with people from diverse backgrounds
  • Management experience a asset
  • Previous volunteer experience with African Impact would be considered an advantage
  • Hold a valid driver’s licence
  • Flexible and able to adapt to an ever-changing environment

 

Benefits

  • Monthly salary of approximately USD550
  • Contract term – 1 year with a 3-month probationary period. Extension to contract will be considered
  • Accommodation and utilities (including Wifi and housekeeping) provided by Lion Encounter (valued at US$450)
  • Visas – the cost of this will be reimbursed by African Impact on successful completion of the probationary period
  • Meals provided at the volunteer house by local chefs (valued at US$300)

 

Please send CV and cover letter to Amy on productions@lionencounter.com. Applications will be accepted until the role has been filled.

Photography Coordinator - Victoria Falls, Zimbabwe

DUTIES AND RESPONSIBILITIES

 

Photography Project Coordination

  • Teach photography volunteers through a basic photography course, catered to the needs of the group
  • Guide volunteers on photographic activities including photo shoots in various locations around Victoria Falls
  • Organize, critique and submit photos for the African Impact Database
  • Edit and monitor content for social media and marketing purposes

 

Planning - to ensure people and projects are prepared in advance

  • Manage daily/weekly planning and coordination of volunteer schedules
  • Help volunteers prepare for activities through the induction and overseeing the first few days for all volunteers
  • Guide and work with volunteers to plan, execute and review project activities
  • Supervise volunteers by ensuring they know what to do, they are safe, they get work done and have fun!
  • Ensure photography volunteers improve their skills throughout their stay

 

Doing – day-to-day project involvement and reporting

  • Responsible for project tools and equipment
  • Ensure any recording of data is completed by volunteers
  • Organise and communicate daily activities for volunteers based on the weekly schedule
  • Assist with project inductions and getting volunteers settled into the activities
  • Help answer volunteers’ questions and resolve any issues they have
  • Arrange social activities for volunteers some evenings, including but not limited to photography-specific events like photo presentations
  • As a live-in staff member, become part of the house management team ensuring the needs of the volunteers are provided at the volunteer house
  • Arrange transport to get volunteers to projects and occasional airport collections
  • Spend time getting to know and showing an interest in all the volunteers
  • Be a role model for the volunteers in all of your actions and behaviours at all times

 

Reviewing - continuous improvement of project

  • Gather feedback from volunteers, ensure you speak to every volunteer in their final week and describe the importance of giving feedback
  • Work with project managers and staff to improve projects and respond to feedback from volunteers
  • Respond to emails from head office staff, volunteers and project partners when needed
  • Create Weekly Video for marketing purposes
  • Anything else deemed necessary by management

 

SKILLS AND EXPERTISE

  • Strong interpersonal skills allowing you to effectively communicate information to volunteers and resolve volunteer issues in a timely, competent and effective manner, and the ability to communicate with people from all over the world
  • Photography background a necessity – understanding of videography would be an asset
  • Organisational skills – You will need to keep on top of database submissions, marketing photographs and much more, so organisation is a must.
  • Attitude – a mature and positive 'can-do' attitude, commitment to working hard, ability to motivate others, good at working under pressure, an expert multi-tasker and the with flexibility and patience
  • Experience – we'd prefer to recruit someone who has experience volunteering overseas and preferably someone who has volunteered with African Impact in the past
  • Being professional and representing African Impact in a positive light to community members and volunteers
  • Expect to be flexible with working on evenings and weekends

 

BENEFITS

  • Accommodation provided free of charge at our Volunteer House (all utilities paid)
  • All meals provided 7 days a week and laundry
  • A monthly stipend of 300 USD
  • A job which is rewarding, fun and worthwhile in the magical location of Victoria Falls – Africa’s adventure capital!
  • Length of commitment: Ideally 1 year
  • Successful candidate will have to cover visa cost of US$500 for their first six months of placement

 

Please send a CV and cover letter to Amy at productions@lionencounter.com.

Finance Manager - Head Office, Cape Town

FINANCE MANAGER

Volunteer tourism, or ‘voluntourism’, is fast becoming a preferred way for travelers to experience another country. Not only does it allow you to give back to local communities and conservation efforts, but it lets you immerse yourself deeper in the culture and essence of the place you’re visiting than the average tourist.
African Impact is one of Africa’s leading voluntourism groups, headquartered in Noordhoek, Cape Town, and operates multiple volunteer programs across the continent. It is a family-owned business, built on family values and a strong ethos for responsible travel, whose goal is to enrich and inspire volunteers from across the globe, by connecting them with valuable community and conservation projects.

More recently African Impact has also been diversifying away from pure voluntourism, into other responsible travel industries, such as Horse Safaris, educational tourism, etc.

African Impact has been operating for over 10 years, runs projects in 12 countries and have facilitated over 12,500 volunteers. Every year is a chance to grow, learn and better their offering - both for host communities and for volunteers themselves. Their journey so far has been both inspiring and humbling and they will keep pushing the horizons of what volunteering can achieve.

African Impact is recruiting for a Finance Manager who will report to the CFO, and will be responsible for the entire financial and secretarial function of the group of companies.

 

Role and Responsibilities

  • Responsible for the financial function of the group: including internal and external reporting; statutory accounts for a number of local and offshore entities; monthly management consolidation and reporting pack; tax, VAT and regulatory compliance; payroll administration; transaction processes; financial controls; treasury and cash management across multiple currencies, etc.
  • Together with the CFO, manage and lead the finance team, overseeing a team of 3 bookkeepers/accountants and their work, ensuring they are completing their work in accordance with all deadlines, and to the required level of accuracy. This will entail reviewing their company books on a monthly basis to ensure accuracy and completeness of all transactions.
  • Assist the CFO with managing the business’ foreign currency exposure
  • Manage payment and analysis of wages and salaries, working with the HR Manager to ensure they pay and reward their people correctly, and management of related tax submissions
  • Part of role will be maintaining books for a few companies in Pastel too (i.e. transaction processing, etc.)
  • Assist the CFO with setting up of new companies as the group grows - legal set up, financial systems, processes and controls, etc.
  • Oversee administration of other related areas such as credit cards, mobile phone contracts, insurance, vehicle registrations, etc.
  • May be required to assist the CFO with adhoc assessments and analysis of KPI’s, new business opportunities, etc.

 

Required Skills and Experience

  • At least 3-5 years’ experience in Financial Management
  • At least 2 years’ experience managing bookkeepers (of at least 1 bookkeeper)
  • Accounting Degree 
  • Advanced knowledge of and experience with Pastel (both open batch and closed batch functionality)
  • Advanced Excel skills
  • Experience with VAT and other tax submissions and filing
  • Ability to lead, inspire and motivate a team
  • A stickler for detail
  • Have excellent communication skills with all levels of staff, including remote Managers
  • Have an involving style, ensuring others are aware of priorities and way of working
  • Feel comfortable and confident in decision making
  • Must be seen as key representative of African Impact both in-and outside the  organization
  • Have an encouraging and involving approach to re-designing business processes
  • Able to both give direction and coaching, and receive direction and coaching when appropriate
  • Experience with XERO will be an advantage
  • Preference will be given to those candidates with prior experience in tour-operating, community projects and cross-border transactions

 

Suitable candidates are asked to please send an updated CV to nschoonraad@africanimpact.com

Please note that foreign applicants must be in possession of a valid RSA work permit or RSA permanent resident permit. Contact will only be made with shortlisted candidates. Preference will be given to candidates who reside in the Western Cape because there is no assistance with relocation costs.

Community Coordinator - Greater Kruger Area, South Africa

Community Coordinator Position

 

About The Happy Africa Foundation / Dumela Lodge:

The Happy Africa Foundation works closely alongside African Impact which is a multi-award winning volunteer organisation. The position on offer will be based at our project location just outside the Kruger National Park in South Africa. Volunteers from around the world travel here to take part in one of the many wildlife conservation, photography or community focused projects. We usually have around 20 volunteers at any time and in busy months we can house up to 40.

 

The Happy Africa Foundation:

  • www.happyafricafoundation.org

 

African Impact:

  • www.africanimpact.com

 

Dumela Lodge:

  • https://www.google.co.za/maps/place/Dumela+Lodge/@-24.492928,31.0819093,17z/data=!3m1!4b1!4m5!3m4!1s0x1ec306cfe9961ab3:0xffc3004cdbabf03a!8m2!3d-24.492928!4d31.084098?hl=en

 

Position description:

We are looking for an energised passionate and personable team member to head up our Community project.

Your main role will be to coordinate volunteers in the community ensuring they understand the project aims and objectives and their role always considering volunteer experience, child development and that community partner expectations are met. On project you will guide and assist volunteers through activities. You will be in charge of project briefings before activities to manage volunteer’s expectations and have de-brief session after. It will be your responsibility that the project runs smoothly.

3 days out of your week will be spent out on project with volunteers in the community. The rest of your time will be focussed on relationship building with our community partners and project development. Our Community project in this location is still fairly new and small but has a lot of potential. We need someone that can see the potential and help us develop these very important projects.

It is important that you are detail orientated as there is always admin and tracking of the projects. It is vital to record and track progress in all our projects to ensure we are always developing and improving projects. Such administrative jobs will include creating weekly schedules, class assessments, tracking volunteer involvement and impact, creating relevant social media posts, collecting volunteer feedback, monthly reports, etc.

You will also be expected to do certain presentations to volunteers such as volunteer inductions, monthly achievements presentations, cultural presentations, etc.

 

Anyone with the right personality and natural aptitude can apply. Previous experience with children / education will be advantageous.

 

Required:

  • Drivers licence (Manual)

 

Work times:

  • Mon to Fri (Weekends off)

 

Includes:

  • 3 Meals per day taken at the lodge
  • Accommodation - shared (including Wifi, laundry and housekeeping)
  • Travel insurance (Refunded on completion of 3 month probation)
  • Visa fees and application assistance will be provided.

 

Excludes:

  • Flights to South Africa

 

Contract terms:

  • 2 year including a 3-month probationary period. Extension to contract will be considered.

 

For international applicants (non-South African) visa application assistance will be provided.

 

Please email your CV and cover letter to: stuart@africanimpact.com

 

Project Manager - Greater Kruger Area, South Africa

Project Manager Position

 

About African Impact – Kruger / South Africa:

African Impact is a multi-award winning volunteer organization. Our project location is based just outside the Kruger National Park in South Africa. Volunteers from around the world travel here to take part in one of the many wildlife conservation, photography or community focused projects. We usually have around 20 volunteers at any time and in busy months we can house up to 40.

 

Position description:

As Project Manager your role is to manage and support the project team that consists of Project coordinators and guides. You will be responsible for the planning of all the behind the scenes logistics that is required to run world class volunteer projects.

In your role you will manage and be responsible for daily operations of the volunteer projects. You will manage the Conservation and Research, Photography and Community projects to ensure we have strong relationships with the communities and partners we work with and we have well prepared and busy volunteers. You will need to balance your time between planning activities, managing relationships, encouraging and supporting volunteers and staff, reviewing the projects and making changes based on feedback. There are also some tracking and reporting responsibilities.

 

Daily duties will include:

  • Planning - to ensure people and projects are prepared in advance
  • Communicate with volunteers before their arrival so they are fully informed
  • Complete the weekly schedules and take the lead on all logistical planning including the allocation of staff, volunteers, vehicles and projects
  • Ensure clear objectives have been agreed with partners and that all project activities are in line with these aims
  • Prepare new volunteers for the duration of their stay by going through their orientation and induction
  • Make suggestions on how to develop and implement changes to the projects
  • In conjunction with the Destination Specialist, prepare documentation and online information for volunteers
  • Work with the Business Manager to ensure bookings are planned effectively (including groups).
  • Ensure aims for each year are set and track achievements per quarter, submitting reports in a timely manner
  • Get involved in the daily activities and preparation, especially to coach and encourage volunteers and to see how well activities are going
  • Build and maintain relationships with partners
  • Manage team members (Coordinators / Guides) on a day to day basis to ensure they are informed, efficient and motivated
  • Manage day to day issues with project activities, volunteers, team members and partners and resolve these issues in an effective way, seeking help from the Business Manager where necessary
  • Help with volunteers’ questions and resolve issues they may have
  • Ensure volunteers are adhering to our Code of Conduct and working within the framework of our Child Protection Policy
  • Report and discuss key project successes and issues
  • Complete a weekly update for the sales teams with assistance from coordinators
  • Manage email queries
  • Keep track for all expenditure and sales and provide a tracking spreadsheet each month
  • Book and coordinate weekend tours for volunteers
  • Manage all social media activities ensuring posts are regular, timely, appropriate and in line with project policies.
  • Scope and lead potential marketing channels, liaising with the marketing team as required. E.g blogs, photos, stories
  • Reviewing - continuous improvement of project
  • Gather feedback from volunteers, community partners and colleagues on what’s going well and not going so well on the projects
  • Integrate feedback into continuous improvement of the projects
  • Submit monthly volunteer feedback reports to Business Manager
  • Agree key changes and how they will be implemented with Business Manager
  • Cover for the Business Manager when they are on leave
  • Due to the ever changing environment in which we work, the role will evolve over time. Flexibility is key.

 

It is important that candidates are personable and can relate to volunteers as well as local partners. Candidates need to be meticulous, detail orientated and organised as a large part of project management is administration and planning. As you will be managing a team it is crucial that you have strong skills in problem solving, be self-motivated and driven. A passion for Conservation and Community work in Africa is essential.

 

Relative experience and / or training would be advantageous, however anyone with the right personality and natural aptitude can apply.

 

Non-negotiable:

  • Personable
  • Driver’s license
  • MS Office Proficiency (especially Excel)

 

Work times:

  • Mon to Fri (Weekends off)

 

Includes:

  • 3 Meals per day taken at the lodge
  • Wifi
  • Private accommodation (including laundry and housekeeping)
  • Travel insurance (Refunded on completion of 3 month probation)
  • Visa fees and application assistance will be provided.

 

Excludes:

  • Flights to South Africa

 

Contract terms:

  • 2 year including a 3-month probationary period. Extension to contract will be considered.

 

Please send your CV and cover letter to: stuart@africanimpact.com

Sales and Marketing Executive - South Africa

Are you passionate about volunteering, have a flair for creating material that helps to promote volunteering, and understand the sales pipeline? You could be the person we are looking for.

We are currently looking for an individual to join us in South Africa, based between our Greater Kruger and St Lucia volunteer projects.

 

The role requires:

  • The right balance of creativity to create great sales material to support a destination, and requires a consistent and high standard of service to support our dedicated sales team
  • The ability to provide the best possible information in the forms of blogs, Facebook posts, and other sales material
  • The building of good relationships with the teams at the projects and helping to prepare volunteers for their arrival on the projects
  • Someone with a strong clear understanding of the sales process who is able to give holiday cover and convert leads to bookings
  • Someone with a desire to experience project life and be part of contributing to volunteers’ experience.

 

Responsibilities:

 

Creating Sales Material

  • Continuously build your knowledge and keep up to date with news on your projects, so that you are equipped to create material to best describe the program to potential volunteers
  • Work with your Destination Manager to provide constantly new and exciting updates
  • Ensure that all material you create is correctly branded, professional and of a high standard
  • Help initiate ideas that the African Impact marketing team can use to promote the brand globally

 

Support and Manage Bookings

  • Once a Destination Manager has secured a volunteer placement, your role will ensure there is a smooth handover from Destination Manager to yourself. You need good admin skills, and to keep the volunteer as a priority at all times. It will require checking all details for travel, related visa material, and that pre-departure and arrival information is correct. It will also include tracking payments on our CRM tool
  • Continue to be the point of contact for any further questions or issues that may arise
  • Encourage volunteers to become carbon neutral (buy trees), or make a small donation to charity though our partners
  • Help prepare the volunteers for their arrival - creating the right expectation, providing the necessary information and ensure all the right documents and information for the project team are also correct

 

Manage your Destinations

  • Ensure information about your projects is up to date and reflected well on the African Impact website
  • Manage all documents related to your projects i.e. pre-departure information for volunteers and brochures for direct marketing
  • Read and respond to volunteer feedback with your Destination Manager, looking for good feedback to use for marketing or social media
  • Work with the Destination Manager and Social Media Manager on the social media plan for your projects, ensuring social media is used to create discussion, interest and a following of our programs
  • Work together with marketing and your Destination Manager on the best approach to create more focus and attention on your project to get more bookings (e.g. if booking numbers are lower than expected)
  • Encourage volunteers to engage in review sites and become Ambassadors for African Impact

 

Manage Relationships

  • Living on site, you will need to build strong relationships and have regular communication with the project team you work with
  • Integrate fully with volunteers and spend much time as possible on project, ensuring that you support project teams at all times
  • Work as a team with other Sales and Destination Managers to refer potential volunteers and help cover work when colleagues are sick or on leave

 

Experience and skills

  • Strong selling skills with the right approach to sell an experience rather than a product
  • Ability to create material needed to support social media. This is to include blogs, Facebook posts, material for videos, and material for stories of great volunteer experience and impacts made
  • A Passion for community and conservation development in Africa
  • Some experience in travel and an understanding of why people volunteer
  • Organizational skills and the ability to act quickly under pressure
  • Personable and can create strong relationships on projects and with distant team members
  • Ability to manage and involve others in resolving issues
  • Good communication - written and speaking (second European language would be a benefit)
  • Able to travel to experience and keep up to date with our volunteer projects
  • Experience in using social media to create interest and updates on volunteer projects

 

If you think you are perfect for the role:

Please send your CV to natascha@africanimpact.com, with a covering letter of why you would be suited for this role.

Brand Manager - Cape Town, South Africa

We are recruiting for a BRAND MANAGER to be based in Noordhoek, Cape Town.

 

This is the ideal job for someone with high EQ and biased towards the emotional side of marketing. Because volunteering is an emotional decision, you need to have a passion for responsible travel experiences and social development in Africa. This is an industry commonly called Volunteer Tourism.

We require an experienced marketing person with excellent written and verbal communication skills who will be responsible for:

  • Being deeply knowledgeable and in touch with client demographics (volunteers & NGO's), motivations, feelings and demand within the Volunteer Tourism sector
  • Delivery of the Brand Development Strategy and monitor the Return of Investment
  • Grow and develop the Brand into new market opportunities
  • Gain an understanding of the client touch points for the Brand
  • Define and maintain customer persona profiles
  • Recommend directional changes for the Brand
  • Resolve workload conflicts with peers or through escalation to senior management/Directors
  • Define and monitor expenditure against forecast and budget
  • Produce monthly progress reports for the Executive and Board
  • Manage client issues and complaints

 

You must have a marketing qualification, proven experience in brand development, an understanding of volunteerism & at least 3 years experience in a management role. You must possess a valid driver's licence & own vehicle and be willing to travel throughout Africa from time to time to visit projects.


Interested candidates must send a motivation letter stating your suitability to this exciting new role, a CV in Word format, your current location and salary to annelie@maraisbutton.co.za

 

Please note that there is no assistance with relocation expenses.
Contact will only be made with shortlisted candidates.