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Work for Us

Do great things!

We’re creating amazing volunteer experiences in Africa, contributing to worthy causes and having fun doing it – want to join us?

Volunteer Manager - Victoria Falls, Zimbabwe

We are looking for a dedicated and passionate individual who will be responsible for the overall management of the Victoria Falls African Impact base to ensure the correct balance between volunteer experience, projects and business performance. This position would offer you the opportunity to work very closely with a dedicated project team, passionate project partners and amazing volunteers from all over the world. You will report to the Managing Director and Business Manager of Lion Encounter for all project development and team management and work closely with our partners at African Impact Head Office.

 

Detailed Responsibilities

 

Administration

  • Run and monitor social media for volunteer projects; coordinate with African Impact Head Office with regards to marketing materials (e.g. blogs, photographs)
  • Create weekly and monthly project and feedback reports to management
  • Ensure you have the right number of people to run your projects and operation being mindful of the peak months
  • Provide training and meet regularly with staff to encourage communication and maintain staff motivation
  • Grow revenue through booking tours for volunteers and encouraging merchandise sales

 

Volunteer Experience

  • Lead a team of coordinators to oversee all aspects of the volunteer experience in Victoria Falls
  • Run day-to-day scheduling and transport, manage tasks between staff and ensure day’s activities run smoothly
  • Manage all aspects of volunteer accommodation and meals (e.g. cleanliness of volunteer house, ensure dietary requirements are catered for)
  • Make the decision on how to implement changes based on volunteer feedback to drive continuous improvement
  • Responsible for managing emergency situations and major volunteer issues together with your coordinators
  • Manage any disciplinary issues based on our Code of Conduct
  • Ensure off-project volunteer experiences are facilitated by staff members and yourself including movie nights, evening outings, etc.

 

 

Projects

  • Manage and oversee all projects to ensure high quality experience for volunteers and data collection for reporting the impact that’s made on project
  • Ensure projects are planned and weekly schedule is balanced and coordinated for all volunteers and interns
  • Manage major project-related issues that may arise with project partners, staff or volunteers
  • Ensure your assets are managed and looked after e.g. vehicles, project equipment
  • Provide cover for Project/Volunteer Coordinators during times of sickness and leave
  • Any other tasks that management may require

 

Skills and characteristics

  • Strong administration qualities and organisational skills. Advanced knowledge of Microsoft Office Suite and social media platforms
  • Ability to remain self-motivated while working long hours
  • Excellent communication and interpersonal skills; ability to work with people from diverse backgrounds
  • Management experience a asset
  • Previous volunteer experience with African Impact would be considered an advantage
  • Hold a valid driver’s licence
  • Flexible and able to adapt to an ever-changing environment

 

Benefits

  • Monthly salary of approximately USD550
  • Contract term – 1 year with a 3-month probationary period. Extension to contract will be considered
  • Accommodation and utilities (including Wifi and housekeeping) provided by Lion Encounter (valued at US$450)
  • Visas – the cost of this will be reimbursed by African Impact on successful completion of the probationary period
  • Meals provided at the volunteer house by local chefs (valued at US$300)

 

Please send CV and cover letter to Amy on productions@lionencounter.com. Applications will be accepted until the role has been filled.

Photography Coordinator - Victoria Falls, Zimbabwe

DUTIES AND RESPONSIBILITIES

 

Photography Project Coordination

  • Teach photography volunteers through a basic photography course, catered to the needs of the group
  • Guide volunteers on photographic activities including photo shoots in various locations around Victoria Falls
  • Organize, critique and submit photos for the African Impact Database
  • Edit and monitor content for social media and marketing purposes

 

Planning - to ensure people and projects are prepared in advance

  • Manage daily/weekly planning and coordination of volunteer schedules
  • Help volunteers prepare for activities through the induction and overseeing the first few days for all volunteers
  • Guide and work with volunteers to plan, execute and review project activities
  • Supervise volunteers by ensuring they know what to do, they are safe, they get work done and have fun!
  • Ensure photography volunteers improve their skills throughout their stay

 

Doing – day-to-day project involvement and reporting

  • Responsible for project tools and equipment
  • Ensure any recording of data is completed by volunteers
  • Organise and communicate daily activities for volunteers based on the weekly schedule
  • Assist with project inductions and getting volunteers settled into the activities
  • Help answer volunteers’ questions and resolve any issues they have
  • Arrange social activities for volunteers some evenings, including but not limited to photography-specific events like photo presentations
  • As a live-in staff member, become part of the house management team ensuring the needs of the volunteers are provided at the volunteer house
  • Arrange transport to get volunteers to projects and occasional airport collections
  • Spend time getting to know and showing an interest in all the volunteers
  • Be a role model for the volunteers in all of your actions and behaviours at all times

 

Reviewing - continuous improvement of project

  • Gather feedback from volunteers, ensure you speak to every volunteer in their final week and describe the importance of giving feedback
  • Work with project managers and staff to improve projects and respond to feedback from volunteers
  • Respond to emails from head office staff, volunteers and project partners when needed
  • Create Weekly Video for marketing purposes
  • Anything else deemed necessary by management

 

SKILLS AND EXPERTISE

  • Strong interpersonal skills allowing you to effectively communicate information to volunteers and resolve volunteer issues in a timely, competent and effective manner, and the ability to communicate with people from all over the world
  • Photography background a necessity – understanding of videography would be an asset
  • Organisational skills – You will need to keep on top of database submissions, marketing photographs and much more, so organisation is a must.
  • Attitude – a mature and positive 'can-do' attitude, commitment to working hard, ability to motivate others, good at working under pressure, an expert multi-tasker and the with flexibility and patience
  • Experience – we'd prefer to recruit someone who has experience volunteering overseas and preferably someone who has volunteered with African Impact in the past
  • Being professional and representing African Impact in a positive light to community members and volunteers
  • Expect to be flexible with working on evenings and weekends

 

BENEFITS

  • Accommodation provided free of charge at our Volunteer House (all utilities paid)
  • All meals provided 7 days a week and laundry
  • A monthly stipend of 300 USD
  • A job which is rewarding, fun and worthwhile in the magical location of Victoria Falls – Africa’s adventure capital!
  • Length of commitment: Ideally 1 year
  • Successful candidate will have to cover visa cost of US$500 for their first six months of placement

 

Please send a CV and cover letter to Amy at productions@lionencounter.com.

Project Manager - Cape Town, South Africa

Cape Town Project Manager

 

Overall Responsibility

You will be responsible for managing the Cape Town Projects to ensure we have strong relationships with the communities and partners we work with and we have well prepared and busy volunteers. You will need to balance your time between planning activities, managing relationships, encouraging and supporting volunteers, reviewing the projects and making changes based on feedback.  There are also some tracking and reporting responsibilities.

 

Detailed Responsibilities:

 

 Planning - to ensure people and projects are prepared in advance

  • Communicate with volunteers before their arrival so they are fully informed
  • Complete the weekly schedule and take the lead on all logistical planning including the allocation of staff, volunteers, vehicles and projects
  • Ensure clear objectives have been agreed with community partners and that all project activities are in line with these aims
  • Prepare new volunteers for the duration of their stay by going through their orientation and induction
  • Run daily team meeting
  • Make suggestions on how to develop and implement changes to the projects
  • In conjunction with the Destination Specialist, prepare documentation and online information for volunteers
  • Work with the Business Manager to ensure group bookings are planned effectively
  • Ensure aims for each year are set and track achievements per quarter, submitting reports in a timely manner

 

Doing - day to day project involvement and reporting

  • Get involved in the daily activities and preparation, especially to coach and encourage volunteers and to see how well activities are going
  • Build and maintain relationships with community partners
  • Supervise team members (Volunteer Coordinator / Project Coordinator) on a day to day basis to ensure they are informed, efficient and motivated
  • Manage day to day issues with project activities, volunteers, team members and community partners and resolve these issues in an effective way, seeking help from the Business Manager where necessary
  • Help with volunteers’ questions and resolve issues they may have
  • Ensure volunteers are adhering to our Code of Conduct and working within the framework of our Child Protection Policy
  • Report and discuss key project successes and issues
  • Complete a weekly update for the sales teams with assistance from coordinators
  • Manage email queries
  • Keep proof (receipts) for all expenditure and sales and provide a tracking spreadsheet each week / month
  • Book and coordinate trips and tours for volunteers
  • Manage all social media activities ensuring posts are regular, timely, appropriate and in line with project policies.
  • Scope and lead potential marketing channels, liaising with the marketing team as required. E.g blogs, photos, stories

 

Reviewing - continuous improvement of project

  • Gather feedback from volunteers, community partners and colleagues on what’s going well and not going so well on the projects
  • Integrate feedback into continuous improvement of the projects
  • Submit monthly volunteer feedback reports to Business Manager
  • Agree key changes and how they will be implemented with Business Manager

 

Operations

  • Accountable for menu, meal planning and shopping to ensure volunteers receive a balanced diet (in partnership with the volunteer house cook)
  • Be part of the driving team to get volunteers to projects, airport pick ups and tours
  • Cover for the Business Manager when they are on leave
  • Plan the room allocation for volunteers and ensure rooms are ready for new arrivals

 

Due to the ever changing environment in which we work, the role will evolve over time. Flexibility is key.

 

Benefits

  • Monthly salary of approximately USD450
  • Contract term – 1 year including a 3-month probationary period. Extension to contract will be considered
  • Accommodation and utilities (including Wifi, laundry and housekeeping) provided
  • Visas – the cost of this will be reimbursed by African Impact on successful completion of the probationary period
  • Company will provide three meals a day to be taken at the volunteer house (Monday – Friday)

 

Please send CV and cover letter to Tom & Kaylee at Tom@africanimpact.com. Applications will be accepted until the role has been filled.

Volunteer Coordinator - Cape Town, South Africa

We are looking for a fun, vibrant team player to join us as Volunteer Coordinator at African Impact Cape Town!

 

What will my day look like?

  1. Awake bright and early to a hearty breakfast with a group of volunteers.
  2. Morning meeting with the team to share highlights from the previous day and finalise plans for the day ahead.
  3. Morning meeting with the volunteers and final checks of plans and resources before heading out for another fun-filled day on project.
  4. Travel to project in style in our 15-seater ‘Party bus’ or on occasion find yourself in the driving seat of one of our pint-sized 7-seater versions.
  5. Arrive at project to the sound of children singing and a friendly ‘Molweni’ from our community partners. A quick review with the teacher / carer / sports coach will then lead to us getting started with our plans for morning.
  6. Guide and assist volunteers through their morning activities always considering volunteer experience, child development and that community partner expectations are met.
  7. Following an energetic morning it’s time to soak up the views of Cape Town at one of our scenic lunch spots.
  8. A chance to relax, re-energise and debrief on the morning’s activities or even indulge in a local delicacy – find out what a smiley is!
  9. Before you know it afternoon project is upon us and it’s time for the fun to begin once again.
  10. There’s a buzz in the air as everyone returns home sharing highlights and anecdotes from their eventful day.
  11. It’s post-project party time as we review the day’s achievements and ensure everything is ready for another action-packed day.
  12. Feeding time at the zoo ensues as volunteers and staff tuck in to Sheckman’s lovingly prepared feasts whilst discussing weekend plans – will volunteers be shark cage diving, skydiving or safari-ing?
  13. Next on the agenda could be an informative Apartheid workshop, merchandise marketing or becoming an events night manager extraordinaire.
  14. Finish off the day by sharing entertaining photos and captions on our social media platforms before unwinding with the volunteers.
  15. Take a deep breath as you prepare to do it all over again the following day!

 

Are you the right person?

  • Are you energetic, passionate and personable?
  • Are you adaptable, open-minded and willing to learn?
  • Can you get the best out of others in often challenging and unfamiliar environments?
  • Have you got volunteer experience or worked with children in any capacity?
  • Do you believe education is a vehicle for change?
  • Do you have a full clean manual driving licence?
  • Do you want to work at one of the world’s most outstanding volunteer projects whilst living in one of the world’s most popular tourist destinations?

 

If the answer to these questions is YES then APPLY NOW.

 

Benefits

  • Monthly salary of approximately USD250
  • Contract term – 1 year including a 3-month probationary period.
  • Accommodation and utilities (including Wifi, laundry and housekeeping) provided
  • Visas – the cost of this will be reimbursed by African Impact on successful completion of the probationary period
  • Company will provide three meals a day to be taken at the volunteer house (Monday – Friday)

 

Please send CV and cover letter to Tom & Kaylee at Tom@africanimpact.com. Applications will be accepted until the role has been filled.